Dec 10, 2022 · 2. Check Cellular Data Settings. To be on the safe side, take a look at cellular data settings and make sure it is turned on. Go to "Settings -> Cellular/Mobile Data" and make sure the toggle next to "Cellular Data" or "Mobile Data" is turned on. If it's already on, turn it off and back on again. 3. Nov 13, 2021 · Your cellular data should immediately start working again. Contact your carrier's support if you have issues doing so, and consider limiting your data usage in the future to avoid running out again. 2. Ensure Airplane Mode Is Turned Off. Airplane mode disables your iPhone’s cellular, Wi-Fi, and Bluetooth connections. In 2004? Cingular didn’t have data plans that rolled over back then. 2G and 3G phones were still a thing, and QWERTY feature phones had yet to take over. Call minutes, yes. Not data. Those plans are long gone as they would have been forced onto smartphone data plans if they got a smartphone somewhere after 2007.Select your service. Wireless (mobile phone) AT&T Internet, AT&T Phone, or U-verse® TV. Get help with Wi-Fi® weak spots. Manage connected devices. Check for outages.Our Troubleshoot & Resolve Tool is a fantastic resource to use when you run into issues like this. Select the device you are using, and then under Service/network issues choose Internet. Another thing we do when you are experiencing data connection issues is to Reset Network Settings on all devices. Tap Settings> General> Reset> Reset Network ...1. From the home screen, select the Settings app. 2. Select Cellular. To turn cellular data on or off, select the Cellular Data switch. Note: To turn LTE data on or off select Cellular Data Options > Enable LTE > desired option. Learn more from the Apple support article About cellular data settings and usage on your iPhone. 3. 1. From the home screen, select the Settings app. 2. Select Cellular. To turn cellular data on or off, select the Cellular Data switch. Note: To turn LTE data on or off select Cellular Data Options > Enable LTE > desired option. Learn more from the Apple support article About cellular data settings and usage on your iPhone. 3.Current problems and outages | Downdetector. User reports indicate no current problems at AT&T. AT&T offers local and long distance phone service, broadband internet and mobile phone services to individuals and businesses.Mar 21, 2023 · Options. 03-22-2023 10:00 AM in. Galaxy S23. For anyone else looking here with the same issue, I called T-mo and had them reset my network, this worked temporarily but the problem is back. You can call in and ask them to reset it for you, may help for a little bit or could fix your issue altogether. Windows 11 Windows 10. Some models of Surface Pro X, Surface Pro 7+, Surface Pro 8, Surface Pro 9, Surface Go 2, and Surface Go 3 can connect to a cellular data network. If you can’t connect to a cellular network or can’t stay connected, here are some things to try based on the problem you’re having.The main option will be to reset your network settings. You can do this by going to: Settings > System > Advanced > Reset > Reset Wi-Fi, mobile & Bluetooth > RESET SETTINGS. After doing this, test to test if mobile data is working or not. Let us know if this helps! Collin, AT&T Community Specialist. 0.Feb 13, 2023 · To use cellular data, make sure Data Roaming is turned on in your device settings. To call or send a message to the U.S., dial +1 followed by the 10-digit number. The “+” sign usually appears if you press and hold the “0” key on your dial pad. To call or send a message to another country, dial + (country code) followed by the local ... Dec 16, 2022 · Remove and re-add your cellular plan. Try removing and re-adding your cellular plan. On your iPhone, tap Watch > My Watch > Cellular > i > Remove > Remove > tap Add a New Plan to start afresh. Reset your Apple Watch. Resetting erases the current data from your watch which may clear unknown issues. Check your mobile plan. Inspect the SIM card. It could be Google. Outages and reception. Reset the APN. Reset settings. Factory data reset. Seek professional help. Editor’s note: Some of the ...It would be a pleasure to assist you with reconnecting your data. As stated by our ACE Community member. To resume your data connection you will need to pay for the plan right away for it to work. If you have already paid for the new plan, it appears there may be something else causing this issue.Jul 2, 2022 · It is now a safety concern as I need to be alone tomorrow and it is essential that I be able to use maps to navigate. Some texts are getting through but with a significant delay. A map will partially load and then just spin. I tried turning on and off all data and cellular settings. Turned off all app data except maps with no fix. 64.5K Messages. 2 years ago. You aren’t really connected to ATT’s network, even if it says ATT Mexico. You are still roaming and subject to whatever conditions are imposed on roaming by that carrier which could include reduced data speeds. See if you have the option of selecting what carrier you connect to.Out of nowhere, my cellular data stopped loading anything despite “5ge” being in the corner with full bars. I’ve tried powering off my phone, taking the SIM card out, nothing is working. I can’t troubleshoot the network because I would have to sign in and I do not pay for this account. My dad does.From the home screen, select the Settings app > scroll to and select General > scroll to and select Reset > select Reset Network Settings > select Reset Network Settings again to confirm. Note: To turn LTE data on or off select Cellular Data Options > Enable LTE. This information will help us investigate your concerns further so that we're able ...Turn the iPhone or iPad by holding down the Power button. Wait for at least 10 seconds before turning the device back on again. Now, you will be able to check if the cellular data is working again. Should the device’s cellular data be not working still, then you might need to check the third method. Method 5.It is crucial to get in touch with AT&T if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, AT&T has occasionally given some customers credits and other forms of payment. Advertisement.Also Reset your Network Settings, go to Settings > General > Reset > Reset Network Settings. This refreshes your network. Make sure your Device Software Is Updated to the latest version, this will help with resetting your device and connection. Enough space, a Wi-Fi connection and at least 80% batter y is required for the update.Mar 21, 2023 · It can take two to five days for data use to post in myAT&T, so amounts shown online may not reflect all use since your last bill. Time stamps for current data or text usage may be off by up to 4 hours in myAT&T. Here are some things to keep in mind: We usually update recent data use every three hours. If the cellular network is still not available on your iPhone or iPad, try restarting the device. For your iPad, just press the power button until the power off screen appears, then slide the power off icon right in order to initiate the shut down. For the iPhone, hold and press one of the volume buttons and the side button, then slide to power ...Open the Settings app. Tap Cellular. Make sure Cellular Data is toggled on. Make sure the apps you want to use cellular data for are toggled on. Note: if you are traveling internationally, follow these steps to make sure your iPhone is set up for data roaming: Opening the Settings app. Tap Cellular.Jul 2, 2022 · It is now a safety concern as I need to be alone tomorrow and it is essential that I be able to use maps to navigate. Some texts are getting through but with a significant delay. A map will partially load and then just spin. I tried turning on and off all data and cellular settings. Turned off all app data except maps with no fix. Oct 24, 2022 · How to Fix AT&T Cellular Data not Working: Start With Checking if your cellular data is turned on. Your access to AT&T cellular data is weak. Restart your Device. Turn Off Wi-Fi on your Device. Enable then Disable Airplane Mode. Remove your SIM, then Re-insert it. Reboot your Device With Data Roaming Turned On. Cellular data not working after upgrade. Switched from an 11 to a 12, both purchased from Apple, and cellular data does not work. I can make/receive calls and texts but cannot use data. Three calls with AT&T, restarted phone, toggled airplane mode and cellular options, and reset network settings. Was supposed to get a call back from someone ...Check to see if any devices activate around the time you see service drops. Restart your device. Check out causes why your device may be slowing down. Give this a try and let us know what you find. While time of day can be a factor in impacting your cellular data strength, so, too, can other things like equipment and the environment.Feb 7, 2023 · Wait for half a minute and then turn your mobile phone back on. Go to the same settings section and turn off Airplane mode. After that, check if your mobile data is working again. To double-check accurately, make sure you’re only connected to your cellular data services and make sure your mobile WiFi is turned off. 3. Cellular data not working. Att sold me a phone now that I owe 10 payments my cellular data don’t work. What can I do because this was never told to me.It can take two to five days for data use to post in myAT&T, so amounts shown online may not reflect all use since your last bill. Time stamps for current data or text usage may be off by up to 4 hours in myAT&T. Here are some things to keep in mind: We usually update recent data use every three hours.It is crucial to get in touch with AT&T if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, AT&T has occasionally given some customers credits and other forms of payment. Advertisement.Out of nowhere, my cellular data stopped loading anything despite “5ge” being in the corner with full bars. I’ve tried powering off my phone, taking the SIM card out, nothing is working. I can’t troubleshoot the network because I would have to sign in and I do not pay for this account. My dad does.Check your wireless usage to confirm data on your plan. Also, check out your AT&T Prepaid Coverage for connection and signal strength. Lastly, here is our helpful Troubleshoot And Resolve Tool to help fix your mobile data connection, go to Fix An Issue > Connection> Call& data quality/Internet and make sure you have correct device at Change Device.@ATTHelp @ZachWygal No. They do not fix anything and never refund or follow through on phony offers. Jeff Radebaugh (@Heffevi) reported 27 minutes ago @ATT no ABC still. You guys need to figure this out but you can do it with one less customer. AT&T TV has enough performance issues that you can’t also have a content problem. #tvpromise May 31, 2022 · Land in Lisbon, Amsterdam, Copenhagen — all works instantly with european networks, data, roaming etc. Land back in Boston, no connencitvity, emergency calls only. Shut the phone down, fiddle with SIM removal, turn the phone on, turn off, reinsert the SIM, turn on and, with some luck (not always!!!!) ATT cellular will reconnect. If the cellular network is still not available on your iPhone or iPad, try restarting the device. For your iPad, just press the power button until the power off screen appears, then slide the power off icon right in order to initiate the shut down. For the iPhone, hold and press one of the volume buttons and the side button, then slide to power ...If the cellular network is still not available on your iPhone or iPad, try restarting the device. For your iPad, just press the power button until the power off screen appears, then slide the power off icon right in order to initiate the shut down. For the iPhone, hold and press one of the volume buttons and the side button, then slide to power ...Jun 1, 2022 · The first one involves resetting your network settings as mentioned, by @sandblaster. This will be the seventh step on this page. This options resets Wi-Fi networks and passwords, cellular settings. Check out the steps below for additional steps to resolve your data connection. Go to Settings> Cellular Settings> Network> Reset Network. Oct 24, 2022 · On your iPhone, open the Apple Watch app. Tap the My Watch tab, then tap Cellular. Tap Set Up Cellular. Follow the instructions for your carrier. You might need to contact your carrier for help. You might see a phone number assigned to your Apple Watch that differs from the phone number assigned to your iPhone. For Android 11 and earlier: Go to "Settings -> Network & Internet -> Mobile network." Make sure "Mobile data" is switched on, then tap "Data warning & limit." Here you need to make sure that "Set data limit" is switched off, or at least no lower than the limit provided by your network.Aug 4, 2022 · Check the cellular service eligibility of your Apple Watch. Ensure cellular connection is activated on Apple Watch. Turn off and on Airplane Mode. Restart your Apple Watch. Update watchOS. Check for carrier settings update. Remove and re-add cellular plan. Check the specific apps. Reset network settings on iPhone. Check your mobile plan. Inspect the SIM card. It could be Google. Outages and reception. Reset the APN. Reset settings. Factory data reset. Seek professional help. Editor’s note: Some of the ...May 8, 2023 · AT&T Community Forums. Wireless. Features & Services. Data & Messaging Features, ... Cellular Data not working. Gift your grad endless possibilities. Celebrate right now and connect them to their brightest future. 64.5K Messages. 2 years ago. You aren’t really connected to ATT’s network, even if it says ATT Mexico. You are still roaming and subject to whatever conditions are imposed on roaming by that carrier which could include reduced data speeds. See if you have the option of selecting what carrier you connect to.Jul 16, 2018 · Cellular data not working I have an iPhone 6s plus and my data is not working unless im on wifi to use the internet. Ive tried everything to reset it im on an prepaid unlimited plan I was on the att store for hours and no one knows how to fix this problem. Dec 7, 2022 · Try a manual scan and select a network other than the one you're currently on. This won’t work in Mexico or Canada. Restart your device. If it has a removable battery, take it out and put it back in. Remove your laptop card if you’re using one, restart your laptop, and reinsert the card. Use the international coverage map to confirm data ... If your carrier allows it, you can view your APN settings in one of the following locations: Settings > Cellular > Cellular Data Network. Settings > Mobile Data > Mobile Data Options > Mobile Data Network. If your device doesn't have either option, contact your carrier. To change your settings, tap each field and enter the details from your ...Current problems and outages | Downdetector. User reports indicate no current problems at AT&T. AT&T offers local and long distance phone service, broadband internet and mobile phone services to individuals and businesses. It would be a pleasure to assist you with reconnecting your data. As stated by our ACE Community member. To resume your data connection you will need to pay for the plan right away for it to work. If you have already paid for the new plan, it appears there may be something else causing this issue.Oct 25, 2020 · Cellular data not working after upgrade. Switched from an 11 to a 12, both purchased from Apple, and cellular data does not work. I can make/receive calls and texts but cannot use data. Three calls with AT&T, restarted phone, toggled airplane mode and cellular options, and reset network settings. Was supposed to get a call back from someone ... Select your service. Wireless (mobile phone) AT&T Internet, AT&T Phone, or U-verse® TV. Get help with Wi-Fi® weak spots. Manage connected devices. Check for outages.Step 1: Bring up the control center by swiping down on the home screen of your iPhone 13. Step 2: Then, tap the “Airplane Mode” icon to enable the feature. Wait for a few seconds and again, click the same icon to turn off Airplane mode. Check if cellular data starts working or not this time. Fix 4. AT&T Community Forums. Wireless. Features & Services. Data & Messaging Features, ... Cellular Data not working. Gift your grad endless possibilities. Celebrate right now and connect them to their brightest future.Here is an in-depth guide to all the steps to follow when your cellular data isn’t working. 1. Check That Your Cellular Data is On. The first step is to check whether your cellular data is on. To do this: Open the settings app. Go to cellular, then cellular data. Tap on the toggle to turn cellular data on. It is grey when off and green when on.Apr 11, 2021 · The closer to -120 dBm, the worse your signal. Let’s say you have -50 dBm signal outside (full bars) but have a building or factory lined with any or all types of metal: steel, aluminum, brass, copper, iron, etc. This means it can potentially subtract an additional -50 dBm once it reaches inside for a signal strength of -100 dBm (1-2 bars). If your carrier allows it, you can view your APN settings in one of the following locations: Settings > Cellular > Cellular Data Network. Settings > Mobile Data > Mobile Data Options > Mobile Data Network. If your device doesn't have either option, contact your carrier. To change your settings, tap each field and enter the details from your ...Make sure that Set Automatically is turned on. Turn on Airplane Mode for about 30 seconds. Then turn it off again and let your iPhone automatically select the best network. If you see No Service or SOS only in the status bar of your iPhone, open Settings and tap Cellular, or Cellular Data, or Mobile Data. Tap Cellular Data Options and make sure ...May 31, 2023 · Turn off airplane mode.Most phones show an airplane icon when airplane mode is on. Check your SIM card.You may have to take it out and put it back in if your phone displays Insert SIM or Emergency Call Only. If your carrier allows it, you can view your APN settings in one of the following locations: Settings > Cellular > Cellular Data Network. Settings > Mobile Data > Mobile Data Options > Mobile Data Network. If your device doesn't have either option, contact your carrier. To change your settings, tap each field and enter the details from your ...Find help for your AT&T Wireless℠ plan, international plan, or parental controls. Learn how to help your wireless signal with AT&T Cell Booster. Explore wireless add-ons, apps, and more.Settings->Cellular->Cellular Data Options->Enable LTE->Voice & Data (select Voice & Data option) Android. Go to Settings > Connection > Mobile networks > Enhanced LTE services and select on. Once complete, please ensure you power your phone off and back on to establish a fresh connection with the network.It is crucial to get in touch with AT&T if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, AT&T has occasionally given some customers credits and other forms of payment. Advertisement.Current problems and outages | Downdetector. User reports indicate no current problems at AT&T. AT&T offers local and long distance phone service, broadband internet and mobile phone services to individuals and businesses. May 8, 2023 · AT&T Community Forums. Wireless. Features & Services. Data & Messaging Features, ... Cellular Data not working. Gift your grad endless possibilities. Celebrate right now and connect them to their brightest future. Jan 12, 2023 · Open the Settings app. Tap Cellular. Make sure Cellular Data is toggled on. Make sure the apps you want to use cellular data for are toggled on. Note: if you are traveling internationally, follow these steps to make sure your iPhone is set up for data roaming: Opening the Settings app. Tap Cellular. Here is an in-depth guide to all the steps to follow when your cellular data isn’t working. 1. Check That Your Cellular Data is On. The first step is to check whether your cellular data is on. To do this: Open the settings app. Go to cellular, then cellular data. Tap on the toggle to turn cellular data on. It is grey when off and green when on.See full list on whistleout.com For Android 11 and earlier: Go to "Settings -> Network & Internet -> Mobile network." Make sure "Mobile data" is switched on, then tap "Data warning & limit." Here you need to make sure that "Set data limit" is switched off, or at least no lower than the limit provided by your network.Properly working cellular service is important during electrical power loss, @Aurora69! Let's look into what's disrupting your iPhones' communication in a power outage. If you're at home and your devices are connected via Wi-Fi Calling , when power is unavailable, you will want to keep an eye on your network connection strength which is ...Hello vin24, let's get your International Day Pass working! Try rebooting your phone ( Press and hold the Power/Lock button, then select Restart .) As the ACE @formerlyknownas mentioned, try resetting network settings to refresh your connection to the network. Settings icon > scroll to and select General management > select Reset > Reset ...Swipe down from the top right side of the screen to reveal Control Center. If the cellular button is green, tap it, then tap it again after a few seconds. Check if cellular data is now working ...Turn the iPhone or iPad by holding down the Power button. Wait for at least 10 seconds before turning the device back on again. Now, you will be able to check if the cellular data is working again. Should the device’s cellular data be not working still, then you might need to check the third method. Method 5.Aug 4, 2022 · Check the cellular service eligibility of your Apple Watch. Ensure cellular connection is activated on Apple Watch. Turn off and on Airplane Mode. Restart your Apple Watch. Update watchOS. Check for carrier settings update. Remove and re-add cellular plan. Check the specific apps. Reset network settings on iPhone. How to Fix AT&T Cellular Data not Working: Start With Checking if your cellular data is turned on. Your access to AT&T cellular data is weak. Restart your Device. Turn Off Wi-Fi on your Device. Enable then Disable Airplane Mode. Remove your SIM, then Re-insert it. Reboot your Device With Data Roaming Turned On.Jan 1, 2022 · An Apple Watch Series 6, or Apple Watch Series 3-5 with cellular. A compatible iPhone® (6 or later including SE) running iOS version 11.0 or higher. An AT&T rate plan for your Apple Watch (Cellular). iPhone and Apple Watch (Cellular) must be on the same AT&T postpaid Billing Account. An AT&T Access ID associated with the iPhone. Sync your ... May 8, 2023 · AT&T Community Forums. Wireless. Features & Services. Data & Messaging Features, ... Cellular Data not working. Gift your grad endless possibilities. Celebrate right now and connect them to their brightest future. Dec 16, 2016 · Settings->Cellular->Cellular Data Options->Enable LTE->Voice & Data (select Voice & Data option) Android. Go to Settings > Connection > Mobile networks > Enhanced LTE services and select on. Once complete, please ensure you power your phone off and back on to establish a fresh connection with the network. If you have an iPhone 4 or higher and data is not working after taking these steps, please contact customer service for assistance at (888) 345-5509. If you have an Apple iPhone 3GS, data can be configured once the phone has been updated to iOS 5 or higher. These phones can then work for cellular data, however picture messaging cannot be ... See full list on whistleout.com Dec 6, 2021 · 64.5K Messages. 2 years ago. You aren’t really connected to ATT’s network, even if it says ATT Mexico. You are still roaming and subject to whatever conditions are imposed on roaming by that carrier which could include reduced data speeds. See if you have the option of selecting what carrier you connect to. Dec 7, 2022 · Try a manual scan and select a network other than the one you're currently on. This won’t work in Mexico or Canada. Restart your device. If it has a removable battery, take it out and put it back in. Remove your laptop card if you’re using one, restart your laptop, and reinsert the card. Use the international coverage map to confirm data ... Use the AT&T Network Coverage Map. It's easy to check our network coverage in your location: Go to the AT&T Network Coverage Map. Enter an address, state, or ZIP Code, and select the search icon. We'll show you what type of coverage is available. In an area with limited or no coverage?Feb 7, 2023 · Wait for half a minute and then turn your mobile phone back on. Go to the same settings section and turn off Airplane mode. After that, check if your mobile data is working again. To double-check accurately, make sure you’re only connected to your cellular data services and make sure your mobile WiFi is turned off. 3. Jun 13, 2018 · It is important to back up your device before doing this. For instructions visit our Device How to Page and select the Make and Model of your device. Thank you for being part of the Community Forums, and have a great weekend. In some cases, powering down the phone for 3-5 minutes has resolved the data access issue. Aug 23, 2023 · Swipe down from the top right side of the screen to reveal Control Center. If the cellular button is green, tap it, then tap it again after a few seconds. Check if cellular data is now working ...
2. Check Cellular Data Settings. To be on the safe side, take a look at cellular data settings and make sure it is turned on. Go to "Settings -> Cellular/Mobile Data" and make sure the toggle next to "Cellular Data" or "Mobile Data" is turned on. If it's already on, turn it off and back on again. 3.. Purgy
Feb 24, 2022 · Check to see if any devices activate around the time you see service drops. Restart your device. Check out causes why your device may be slowing down. Give this a try and let us know what you find. While time of day can be a factor in impacting your cellular data strength, so, too, can other things like equipment and the environment. Hello vin24, let's get your International Day Pass working! Try rebooting your phone ( Press and hold the Power/Lock button, then select Restart .) As the ACE @formerlyknownas mentioned, try resetting network settings to refresh your connection to the network. Settings icon > scroll to and select General management > select Reset > Reset ...Settings->Cellular->Cellular Data Options->Enable LTE->Voice & Data (select Voice & Data option) Android. Go to Settings > Connection > Mobile networks > Enhanced LTE services and select on. Once complete, please ensure you power your phone off and back on to establish a fresh connection with the network.iPad is not connect to cellular. Recently anytime I disconnect my iPad from the cellular network it won’t recognize the cellular connection. It worked perfect until a couple of weeks ago. For a bit turning it off and back on worked but now it is not. I have reset the network settings, turned on airplane mode and everything, but nothing works.formerlyknownas. Is your phone indicating that data is turned off? Or when you try to use data does it just load and load or say cannot connect to the network?. More information would be helpful. I'm connected but it just loads or says I'm not connected I have full bars and it says 5g.Jun 27, 2022 · For Android 11 and earlier: Go to "Settings -> Network & Internet -> Mobile network." Make sure "Mobile data" is switched on, then tap "Data warning & limit." Here you need to make sure that "Set data limit" is switched off, or at least no lower than the limit provided by your network. Jan 17, 2023 · Update your iPhone or iPad to the latest version of iOS or iPadOS. Go to Settings > Cellular. Then: For iPhone, tap Cellular Data Options, then turn on Enable LTE. For iPad, turn on LTE. If you still see No Service after following these steps, contact your carrier. iPhone and iPad devices that support 5G networks are not affected by the phasing ... 2) Inside the app go to Profile and Settings. 3) Go to Manage My Data. 4) On Sponsored Data: If it is enabled, disable it. Wait 5 mins. Restart your device. Repeat steps 1-4, this time turn sponsored Data on. Wait 5 mins and turn off and then back on your device. Boom: check your cellular data it is now working.The closer to -120 dBm, the worse your signal. Let’s say you have -50 dBm signal outside (full bars) but have a building or factory lined with any or all types of metal: steel, aluminum, brass, copper, iron, etc. This means it can potentially subtract an additional -50 dBm once it reaches inside for a signal strength of -100 dBm (1-2 bars).Android device data settings. To program your Android TM device with the correct settings: Tap your Settings menu. Choose either Wireless & Networks, More Networks, or Connections. Tap Mobile Networks, then Access Point Names. Find and select the option to add a new APN. You may find a plus (+) symbol on the screen, or tap the menu button.Our Troubleshoot & Resolve Tool is a fantastic resource to use when you run into issues like this. Select the device you are using, and then under Service/network issues choose Internet. Another thing we do when you are experiencing data connection issues is to Reset Network Settings on all devices. Tap Settings> General> Reset> Reset Network ...Im facing the same issue as well. I can text and talk but cannot access internet on my iphone. I tried all possible steps from online troubleshooting tool. Switched sim’s to different device and still no internet. Also, verified its not my iPhone phone problem, cause internet works with other at&t sim’s. My recent data usage is 0 if you ...formerlyknownas. Is your phone indicating that data is turned off? Or when you try to use data does it just load and load or say cannot connect to the network?. More information would be helpful. I'm connected but it just loads or says I'm not connected I have full bars and it says 5g.Check your wireless usage to confirm data on your plan. Also, check out your AT&T Prepaid Coverage for connection and signal strength. Lastly, here is our helpful Troubleshoot And Resolve Tool to help fix your mobile data connection, go to Fix An Issue > Connection> Call& data quality/Internet and make sure you have correct device at Change Device.2. Check Cellular Data Settings. To be on the safe side, take a look at cellular data settings and make sure it is turned on. Go to "Settings -> Cellular/Mobile Data" and make sure the toggle next to "Cellular Data" or "Mobile Data" is turned on. If it's already on, turn it off and back on again. 3.Aug 6, 2021 · Check your wireless usage to confirm data on your plan. Also, check out your AT&T Prepaid Coverage for connection and signal strength. Lastly, here is our helpful Troubleshoot And Resolve Tool to help fix your mobile data connection, go to Fix An Issue > Connection> Call& data quality/Internet and make sure you have correct device at Change Device. From the home screen, select the Settings app > scroll to and select General > scroll to and select Reset > select Reset Network Settings > select Reset Network Settings again to confirm. Note: To turn LTE data on or off select Cellular Data Options > Enable LTE. This information will help us investigate your concerns further so that we're able ....